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Effective January 2026
We strive to make our policies clear, fair, and consistent so everyone knows what to expect when registering for our American Red Cross-certified classes.
Agreement to Terms
By registering for a class and checking the mandatory agreement box at checkout, you confirm that you have read, understand, and accept this policy in full. This policy is also referenced and linked in every confirmation email sent upon registration. This policy applies to all classes conducted in the United States.
Purpose of the Policy
Cambridge Bay Health offers American Red Cross-certified courses with regulated class sizes and limited seating. Registration incurs immediate costs, including third-party processing, administrative fees, certification expenses, compliance requirements, and seat reservation. As a result, all registrations are final except as provided in this policy.
Cancellation Requirements
All cancellation requests must be submitted in writing to one of the following email addresses:
A cancellation is considered received only when the written notice arrives in one of these inboxes, as indicated by the timestamp. We will acknowledge receipt via reply email where possible, but eligibility is based on receipt timestamp. Cancellations communicated verbally, by phone, voicemail, text message, social media, to instructors, employers, coordinators, or through any third party are not valid. Until a written cancellation is received in an authorized inbox, the student remains enrolled, attendance is required, the seat is held, and refund eligibility is determined by the date the written request is received.
Refund Schedule
Refund amounts are based on the number of days prior to the confirmed in-person class date (skills session for blended learning courses) that the written cancellation request is received. This applies to both blended learning and fully instructor-led courses. The last date to cancel without additional penalty is 14 days prior to the in-person class date (skills session for blended learning courses). The refund schedule is as follows:
Blended Learning Refund Limitations
For blended learning courses, online coursework is provided as part of the registration. Cambridge Bay Health uses the American Red Cross Learning Center system to track access status (“Not Started,” “In Progress,” or “Completed”). If the status is “In Progress” (coursework launched, even briefly) or “Completed,” the maximum refund is limited to 50%, regardless of when cancellation is requested. Students who completed the same online portion within the past 90 days through another authorized provider may follow the standard refund schedule (without the blended limitation) if they have not accessed the coursework provided by Cambridge Bay Health; documentation must be presented at class for verification. Beginning six days prior to class, the standard refund schedule applies, with maximum refunds reduced to 25% (4–6 days) or 0% (0–3 days).
24-Hour Courtesy Refund
For registrations made 4 to 14 days prior to class (and not within 0–3 days), a 95% refund may be requested within 24 hours of registration, provided no portion of the blended online coursework has been accessed. After this 24-hour period, the standard refund schedule applies. This courtesy does not apply to classes starting within 0–3 days.
Attendance Requirements
Students registered for blended learning classes must complete all required online coursework prior to the in-person portion of the class session. The online coursework prerequisite is a mandatory requirement set by the American Red Cross for certification eligibility and is not a barrier imposed by Cambridge Bay Health. Failure to complete the online portion before class arrival will prevent participation in the skills session, as required by American Red Cross certification standards, and is treated the same as not attending. This does not qualify for a refund, reschedule, credit, or transfer, as the seat reservation and course materials (including online access) were provided upon confirmation and participation requires meeting Red Cross prerequisites. For fully instructor-led classes with no online component, students must attend the confirmed class date and complete all required skills and performance elements to be eligible for certification. Failure to meet performance standards, whether due to physical limitations, mental limitations, emotional distress, inability to perform skills, discomfort with scenario-based training, or any other reason, does not qualify for a refund, reschedule, or credit. Students are paying for professional instruction, training opportunity, seat reservation, and access to course materials, not a guaranteed certification outcome.
Some courses may have additional prerequisites, such as a current valid certification from the American Red Cross or equivalent provider, or presentation of a government-issued photo ID at the class for verification. These requirements are specified during registration and are necessary for certification eligibility per American Red Cross standards. Failure to meet any course-specific prerequisites will prevent participation and is treated as a no-show, with no refund, reschedule, credit, or transfer.
Students must arrive by the designated class start time. Students who do not arrive on time may be considered a no-show and may not be allowed to participate due to required certification standards and class progression. Students who do not attend the confirmed class date, arrive late, or fail to complete required components (including online coursework for blended classes) are considered a no-show and are not eligible for refunds, credits, transfers, or enrollment into a different class date. This applies regardless of reason, including scheduling conflicts, work obligations, travel delays, personal circumstances, or incomplete preparation. No-shows, late arrivals, and incomplete coursework remain subject to the standard refund schedule based on the date of written cancellation, and do not create any additional rights or exceptions, even if they occur before or contribute to a class cancellation or minimum-attendance shortfall.
Rescheduling, Transfers, and Credits
Class dates are assigned at checkout or confirmed in writing and are specific to the student. No reschedules, transfers to other dates/locations/class types, or credits are available unless Cambridge Bay Health cancels the class.
Class Cancellations by Cambridge Bay Health
If Cambridge Bay Health cancels a class (due to low enrollment, instructor availability, facility issues, weather, emergencies, or other operational reasons), registered students may choose a 100% refund or placement in a future equivalent class. Students who voluntarily withdraw, no-show, arrive late, or fail to complete requirements prior to any such cancellation remain subject to the standard refund schedule based on their written cancellation date; no additional rights or exceptions apply.
Delivery of Materials, Email Responsibility, and Third-Party Registrations
Confirmation emails sent to the provided email address (from @cambridgebayhealth.com domains, @cambridgebaycprsolutions.com, or American Red Cross systems) constitute full delivery of course materials and instructions, regardless of whether the email is opened, read, or accessed. Delivery of course materials and services is considered complete upon sending the confirmation email to the provided email address. This email serves as the student’s ticket to the class, confirming successful registration, payment processing, and reservation of a seat for the specified date, time, and location. For blended learning courses, it also includes the voucher link granting immediate access to the required online coursework in the American Red Cross Learning Center. For fully instructor-led courses (no online component), delivery consists of the reserved seat and class instructions provided in the confirmation. The seat is held exclusively for the registered student upon issuance of this confirmation/ticket, and the service is provided as the opportunity to attend and participate in the confirmed class session. Access and progress in online coursework (where applicable) are tracked by the Red Cross system. Students are responsible for providing a valid, accessible email address and checking all folders (including spam/junk). Students are encouraged to add @cambridgebayhealth.com, @cambridgebaycprsolutions.com, and relevant American Red Cross domains (e.g., redcross.org) to their contacts or safe sender list to reduce the likelihood of messages being filtered to spam or junk folders. If confirmation is believed missing, contact Cambridge Bay Health within a reasonable time after registration (defined as 24 hours generally, or 1 hour during business hours/12 hours outside for same-day/next-day classes). Cambridge Bay Health is not responsible for email filtering, delays, or forwarding issues by the recipient’s provider or organization. If a class registration is made by a third party (e.g., an employer, parent, guardian, coordinator, staffing agency, spouse, family member, or any other person or organization registering on behalf of the named student or attendee), the registering party is the party who agrees to this policy at checkout and is fully responsible for all obligations under these terms, including payment, cancellation requirements, delivery of confirmations and materials to the attendee, and compliance with attendance and participation rules. The registering party must ensure that the named student or attendee receives all confirmation emails, instructions, and course materials. Cambridge Bay Health will treat the registering party as the contracting party and will direct all communications, refunds (if any), and dispute resolutions to the registering party. The named student or attendee does not become a separate party to this agreement unless they independently register and agree to these terms. Any attempt by the named attendee to dispute or cancel the registration must be made in writing by the registering party in accordance with the cancellation requirements above. This policy is governed by the laws of the State of Florida, without regard to conflict of laws principles. Any disputes shall be resolved in the state or federal courts located in Polk County, Florida, or through binding arbitration if agreed.
Chargebacks, Disputes, and Collections
Submitting a dispute or chargeback does not cancel enrollment or relieve obligations under this policy. If a payment is reversed by a card issuer or processor, the reversed amount is treated as an outstanding balance. Cambridge Bay Health may pursue recovery of the full amount, including original fees, processor/bank fees, administrative costs related to documenting or responding to the dispute, and applicable third-party collection costs, through invoicing, third-party collection agencies, or other lawful means, as permitted by law. By registering for a class and agreeing to this policy at checkout, the registering party authorizes Cambridge Bay Health to refer any outstanding balance—including amounts arising from chargebacks, reversed payments, partial refunds, or non-payment—to a third-party collection agency. The registering party agrees that any such unpaid amount constitutes a valid debt owed to Cambridge Bay Health and consents to the assignment or referral of that debt for collection purposes. The registering party further agrees to be responsible for any additional costs associated with collection efforts, including reasonable agency fees, as permitted by applicable law. We hope to resolve any payment issues directly and appreciate your cooperation in these matters. Cambridge Bay Health will provide the collection agency with copies of relevant records, including this policy, the registration agreement (evidenced by checkout confirmation), payment history, and confirmation of service delivery. Unpaid balances are referred to collections if not resolved within 30 days (unless alternate written arrangements are made). If the balance is below a collection agency’s minimum placement requirement, it may be adjusted to meet that minimum (e.g., $100, as imposed by the agency and not charged by Cambridge Bay Health). Cambridge Bay Health maintains records of registration, policy agreement, confirmations, communications, attendance, and coursework access for administrative, compliance, and dispute purposes, and may provide these to payment processors, card issuers, or collection agencies as needed. A determination by a card issuer regarding a dispute relates only to card network rules and does not alter contractual obligations under this policy.
